A few days ago, my wife and I got banned from Dragon Nest. Initially, I wasn’t too worried because we didn’t do anything wrong. So I assumed that if I submitted a ticket, that we would get our accounts back. A few other guild mates have also been banned, each with a different scenario: Hawk’s DN account no longer exists, and Mattkha’s e-mail no longer exists. Hawk hasn’t been able to access his account for over a month now. Whereas Mattkha has only been banned for a week. Each passing day, Mattkha loses hope on ever getting his account back.
When I returned from work, the following day that I was banned I got this e-mail:
Thank you for bringing this issue to my attention.
I do apologize that you have run into this issue on your account. I know how frustrating it is to have to deal with this type of issue.
It appears as though someone other than you accessed your account recently without your knowledge and this is what resulted in your account being immediately suspended for safety. Please note that this was not you accessing your account from a different location, it was a malicious access from an unknown party.
This ban may have also been issued due to you using a proxy or other software that masks your geolocation in order to play on our servers when you are out of the region. I highly suggest that you immediately stop using a proxy if you are as this will only cause further issues in the future.
I highly recommend that you change your primary and secondary password to the account as well as your email address password. Passwords should be between 12 – 15 characters long and should include numbers and symbols.
If you find that anything is missing on your account please submit a separate ticket and let us know what, if anything, may be missing on which characters and we will work as quickly as possible to restore it.
Your account has been released for use immediately.
Nexon America Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
So within one day, we had our accounts back. I was relieved to have my account back but I realized after dwelling over this for a day at work that this game is just to pass time.
At work, I imagined my life without Dragon Nest; well, more like without Nexon because if my DN was banned for no reason, I wouldn’t invest more time in playing any game from Nexon again. At this time, I couldn’t think of another game that I could spend as much time in as I do in DN. So, I was essentially, just gonna quit gaming for the summer and just work over time. As productive as that would have been for my real life, online gaming make my whole life more enjoyable. I get to do a lot of miscellaneous things like manage forums, edit videos, and chat on raidcall.
Anyway, I realized that Nexon has me by my balls. Unlike with my wife, it didn’t look like she cared too much that her account was banned. She has other things to do.